Refund policy

Replacement & Refund Policy

At Orenza Store, we want you to be completely satisfied with your purchase. This policy explains how replacements and refunds work.

Eligibility
If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement or refund. Please note we do not offer returns or replacements for change of mind.

Timeframe
Please contact us within 7 days of delivery to report any issue. Requests made within this window are handled free of charge.

How It Works
1. Email us at shop.orenza@gmail.com within 7 days of delivery with your order number and a short video or photos clearly showing the issue.
2. Our team will review your request within 24–48 hours. In many cases, issues can be resolved with usage guidance.
3. If the product is confirmed to be incorrect, faulty, or damaged, our team will email you the return address and simple shipping instructions.
4. Once the returned item is received and verified, we will ship your replacement free of charge, or issue a refund if a replacement is not available.

Refunds
Approved refunds are processed within 10 business days. For Cash on Delivery orders, refunds are issued via bank transfer — our team will collect your details securely by email.

Questions? Contact us anytime at shop.orenza@gmail.com.

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